Terms and Conditions

All goods remain the property of Smiling Faces Ltd until payment has been received in full.

Smiling Faces must be notified within 7 days of delivery if there are any missing or damaged items. No goods delivered against a customer’s order can be returned or exchanged in part or whole without prior notice and written agreement,  in which case the cost of returning the goods must be paid in full by the customer and goods will only be accepted subject to inspection and providing they are featured in the latest catalogue,  in perfect condition and in their original sealed packaging.

We will stop supplying any customer found to be selling Smiling Faces products on Amazon and Ebay. Minimum Trade order value £50

Refund Policy

Smiling Faces must be notified within 7 days of delivery if there are damaged items, items will be either refunded or replaced at  our discretion  following the return of damaged items .

In the unlikely event that an overpayment is made in error the amount overpaid will be refunded in full.

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use our website. We take your privacy very seriously and we do not sell, share or forward your information to anyone.

Personal data

Information is collected when you place an order, register on our website, sign-up to our newsletter or if we obtained your details at a trade show.

Order & registration

When placing orders your details are used for:

  • Name and address: Used to fulfil your order and send you updated versions of our brochure
  • Email and phone number: To keep you updated with developments of your order

We do not save any credit/debit card details and none of your details are used for any other reasons other than the above, unless you have opted-in to our email newsletter (see below). If you register an account on our website, we retain your details for future orders.


If you have subscribed to our newsletter we will store your name and email address in our mail-out system and you may receive occasional emails with new about our products and special offers. You can unsubscribe anytime using the link at the bottom of our emails.

General Data Protection Regulation (GDPR)

Smiling Faces is compliant with the new General Data Protection Regulation which requires organisations to review how they manage data.


Cookies are very small text files that are stored on your computer when you visit some websites.

How we use cookies:

  • To keep track of products in your basket.
  • To create a unique code for each customer so that it knows where to find the basket data in the database for each customer.
  • No personal information is stored within these cookies.

Access to your information and correction

It is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at [email protected] We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information please contact us at [email protected] or write to us at: Smiling Faces Ltd, Unit 1B, Hillmans Farm and Business Centre, Bolney Chapel Road, Twineham, West Sussex, RH17 5NN